Frequently Asked Questions
Your guide to shopping India's finest musical instruments and gear.
How long does it take for my order to be delivered?
Most orders are processed within 24-48 hours. Depending on your location in India, delivery typically takes between 3 to 7 business days. You will receive a tracking link via email once your gear has shipped.
What is the return policy for musical instruments?
We offer a 10-day return policy for most products. If you are not satisfied with your purchase, you can initiate a return request through your dashboard, provided the item is in its original condition and packaging.
Are the products sold on BAJAAO genuine and warrantied?
Yes, we only sell 100% authentic products sourced directly from authorized brand distributors. All electronics and instruments come with a standard manufacturer's warranty, and we also offer extended warranty plans.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India for orders up to a certain value. You can check eligibility by entering your Pincode on the product page.
How can I track my shipment?
Once your order is dispatched, we will send you an SMS and email containing the courier name and tracking number. You can also track your package directly from the 'My Orders' section on our website.
What should I do if my instrument arrives damaged?
In the rare event of transit damage, please contact our support team within 24 hours of delivery. We require photos of the damaged product and the outer packaging to process a replacement or refund immediately.